# Metropolitan Municipality

URL: https://www.deepinfo.com/customers/municipal-government/

Customer story · Government · Türkiye

## A Metropolitan Municipality Protects Its Citizen-Facing Services.

A major Türkiye-based metropolitan municipality serves millions of residents through dozens of digital services: permits, utilities, transit, social services and tax collection. Each one is a target for impersonation, and each impersonation costs a resident money, time or trust.

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### Dozens of Services Across Several Technology Generations.

The municipality delivers permit applications, utility billing, transit authorization, social services, tax collection and information portals through many departments and sub-agencies.

Its external exposure has three parts: impersonation of citizen-facing services, credential exposure for municipal employees, and a service estate that spans several technology generations. The IT team works to a public-sector budget that does not scale with the threat.

- **Residents served**: Millions
- **Digital services**: Dozens
- **Structure**: Departments and sub-agencies
- **Budget**: Public sector

### Campaigns Follow the Civic Calendar.

Fraudsters register lookalike domains ahead of the moments residents expect to hear from the municipality. Each campaign costs residents money and erodes trust in the real services.

Season

#### Tax Filing

Lookalikes registered around the filing season.

Window

#### Permit Renewal

Campaigns timed to renewal periods.

Window

#### Benefit Enrollment

Campaigns timed to enrollment windows for social services.

Event

#### Disaster Response

Campaigns that use an emergency as cover.

### Brand Defense and Monitoring on One Platform.

#### [Fraudulent Domain Monitoring](https://www.deepinfo.com/platform/brp/fraudulent-domain-monitoring/)

Lookalikes of citizen-facing services watched continuously, each with DNS, mail server, certificate and HTTP evidence.

#### [Managed Takedown](https://www.deepinfo.com/platform/brp/managed-takedown/)

Confirmed impersonation domains sent for removal, with the evidence attached.

#### [Continuous Scanning](https://www.deepinfo.com/platform/easm/continuous-scanning/)

Citizen-facing services scanned across all data layers, at consistent depth.

#### [Employee Email Breach Monitoring](https://www.deepinfo.com/platform/cti/employee-email-breach-monitoring/)

Municipal employee addresses checked against breach data for credential exposure.

### What Changed for the Municipality.

- **Impersonation**: Citizen-impersonation campaigns caught and taken down through Managed Takedown
- **Citizen services**: Under continuous monitoring, every service scanned the same way
- **Staff credentials**: Employee credential exposure tracked daily
- **Compliance**: Reporting draws on the evidence continuous monitoring produces
- **Procurement**: Vendors onboarded against a Deepinfo score

### Public Trust in Other Sectors.

- [An international humanitarian foundation](https://www.deepinfo.com/customers/healthcare-foundation/) (Customer story · Healthcare): Fake donation domains caught and removed during disaster cycles.
- [A leading research university](https://www.deepinfo.com/customers/research-university/) (Customer story · Education): Application-cycle phishing, and a surface no one owns centrally.
- [A national telecom operator](https://www.deepinfo.com/customers/telecommunications-national-operator/) (Customer story · Telecommunications): Customer-impersonation domains routed to takedown at carrier scale.

### Find the Lookalikes Before Residents Do.

Book a walk-through of lookalike monitoring for your citizen-facing services.

[Request demo](https://www.deepinfo.com/request-demo/)