Catch impersonation accounts before they catch your customers.
Fake social accounts impersonating your brand, your customer service, or your executives are a continuous attack surface. Phishing campaigns route through fake support accounts. Investment scams trade on executive impersonation. Customer-service impersonation drains support resources. Continuous monitoring of selected social platforms catches the impersonation early; Managed Takedown closes the loop.
Continuous monitoring across selected social platforms.
Social Media Monitoring continuously surveys selected social platforms for accounts impersonating your brand, your customer service, or your named protected executives. Detection is keyword-driven across account names, profile content, and biography fields, with confusable-character matching to catch homoglyph attacks.
Detected impersonation routes to your team for review or directly to Managed Takedown for filing with the platform's abuse team. Workflow tracks each detected account to resolution: pending review, escalated, removed, monitoring (where the account is borderline but not removable).
The capability scope depends on each social platform's accessibility and abuse-team responsiveness. Where a platform offers structured access for brand-defense monitoring, coverage is deeper; where access is restricted, coverage operates within the platform's allowed boundaries.
Three layers of continuous coverage.
Continuous platform survey across selected social platforms. Per-customer detection rule configuration. Managed Takedown integration that closes the loop with platform abuse teams.
Continuous platform survey.
Selected social platforms surveyed continuously for impersonation matching configured detection rules: brand name, executive names, customer-service identifiers. Confusable-character matching catches homoglyph attacks at the account-name level.
Detection rule configuration.
Per-customer detection rules tune scope to your brand: your registered brand identifiers, your named executive list, your customer-service-channel identifiers, your geographic scope. False-positive handling lets your team mark borderline accounts to refine future detection.
Managed Takedown integration.
Detected accounts route to Managed Takedown workflow for filing with the platform's abuse team, with templated request copy, supporting evidence, and tracking through to resolution.
Examples of impersonation accounts worth catching.
Brand-impersonation accounts
Accounts using your brand name, logo, or visual identity to impersonate official channels.
Executive-impersonation accounts
Accounts impersonating named protected executives for fraud, doxing, or coordinated-disinformation purposes.
Customer-service-impersonation accounts
Accounts mimicking your customer-service identifiers to route legitimate customer outreach to scammers.
Investment-scam accounts
Accounts using executive identity to promote fraudulent investment schemes (a common variant of executive impersonation).
Pre-attack reconnaissance accounts
Accounts that follow your real channels and engage with customers in ways suggesting account-buildup ahead of larger campaigns.
Removed-and-recreated accounts
Accounts that get removed and recreated under similar identifiers, tracking the recreation pattern for repeated takedown.
Social monitoring works with the rest of BRP's detection layers.
Social Media Monitoring is one of four BRP detection layers. Fraudulent Domain Monitoring catches lookalike domains. App Store Monitoring catches fake mobile apps. Search Engine Monitoring catches search-result poisoning. All four detection layers route through Managed Takedown, which files removal requests with the appropriate platform team and tracks each request to resolution.
“Fake support accounts on social channels were running phishing schemes against our customers faster than we could catch them manually. Automated impersonation detection scaled the response without scaling the team.”
Explore the full platform.
See your entire attack surface. Act on what matters.
Continuous discovery and monitoring of every internet-facing asset, including subsidiaries and acquired companies.
See module CTI · CYBER THREAT INTELLIGENCESee what’s exposed. Act before it’s exploited.
Dark-web monitoring, breach corpora, infostealer logs, and threat-actor activity tied to your organization.
See module BRP · BRAND RISK PROTECTIONKeep an eye on the internet. Protect your brand.
Lookalike domains, fake apps, fraudulent listings, and brand abuse caught in hours, not weeks.
See module TPRM · THIRD-PARTY RISK MANAGEMENTEvery third party carries risk. See all of it.
Continuous external monitoring of every approved vendor with the same depth as your own surface.
See module DSI · DEEP SEARCH AND INSIGHTSExplore the entire internet. See every layer.
400M domains, 2B subdomains, 200B DNS records, 30B SSL certificates. All queryable directly.
See moduleSee impersonation campaigns against your brand.
Run Deepinfo against your brand. The free threat exposure report covers external attack surface; Brand Risk Protection extends defense to social, app store, and search surfaces.